Hisense TV has the highest user satisfaction for 9 consecutive years

On March 10th, the Consumer Electronics Survey Office of the China Electronic Chamber of Commerce released the "2016 China Flat TV Service Survey and Customer Satisfaction Survey Report." The data shows that in terms of consumer satisfaction, Hisense flat-panel TVs ranked first in the ninth consecutive year at the highest level of 94%, and Hisense TV received a five-star rating from consumer satisfaction.


According to the report, China’s flat-panel TVs consumed 44 million units in 2015 and remained stable for four consecutive years. Up to now, the number of household flat-panel TVs in China has reached 300 million, and there are more than 40 color TV brands in the market. According to the investigation results of the China Electronic Chamber of Commerce, under the new market situation where the pace of technological transformation and upgrading has been accelerated and user satisfaction has been fully contested, traditional color TV companies such as Hisense have been attaching great importance to the innovation and improvement of the after-sales service model, focusing on improving the user experience, and winning comparative advantages. High user satisfaction rating.


In order to ensure the interests of consumers, Hisense launched the “Three-day replacement and replacement” enterprise new three-package policy as early as July 2013, which is twice as long as the national standard of “removal and 15 days replacement”. Many times, it is the first to integrate with home appliance sales policies of European and American countries. In 2015, Hisense TV leaped to the top three global shipments in the global market. Global competition requires not only world-class products but also world-class services.

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