Home appliance prototype hidden rules: sales will not be returned

Home appliance stores have introduced seasonal new products in the summer, and "prototypes" for display have also begun to be sold at low prices. The favorable prices have attracted many consumers. However, in addition to the appearance of the purchased home appliances will be worn out, the prototype in the after-sales, "package repair does not replace" a few unspoken rules in the industry, consumers need to pay special attention to this.

Visits: Affordable prices lead sales

Yesterday (July 23, 2013), the reporter visited home appliance stores and saw that many types of products such as refrigerators, washing machines, televisions, etc., have prototypes for sale, and they are highly favored by consumers because of their affordable prices.

In the Zhongnan Road, a small selection of color TV sets, said Chen Chen, a LCD TV price 4,999 yuan, while the prototype discounted as long as 3799 yuan. “The appearance is quite new and very cost-effective.” The reporter saw during the visit that according to the original price of the product, the degree of wear, life, and the integrity of the packaging, prototype discounts range from 7 to 9 percent, and some will stop production for the delisting. Type can even hit 50% off.

"There is no difference in quality between the prototype and the new machine. It is only used for display and it is depleted. In 3 or 4 months of display period, you can get a low discount, which is very attractive to consumers." An electric brand The agent told reporters that the sales of prototypes are very good.

Businesses: Non-refundable is not "regulation"

Although the prototype price discount is not small, but also quietly discounted after-sales service.

Ms. Zheng, who lives in Shengli Street, bought a refrigerator prototype in September last year. The original price was 2,890 yuan, which was only 2099 yuan after the discount. However, after half a year's use, the refrigerator's local cooling was abnormal. "The manufacturer did not repair the two repairs, but he refused to return the goods. He said that the prototype is not refundable." Ms. Cheng regrets a bit.

During the visit, the reporter found that, although most brand prototypes promised the same warranty period as the new one, they were “not refundable” and the “prototype” was also indicated on the invoice.

"Mockup made a big concession on the price, promised warranty can not be returned." A brand TV salesman said that prototypes and gifts, like non-refundable is "line regulations."

Expert: Prototype is also in the "Three Guarantees"

"Although it is a prototype, but businesses can not shirk the responsibility of the 'Three Guarantees'." Xiong Zhenbang, chairman of the Wuhan Household Electrical Appliance Industry Association, said that according to China's "three guarantees" provisions of household appliances, product performance failure within 7 days from the date of sale, Consumers can choose to return the product; if there is a performance failure within 15 days from the date of sale, they can exchange goods; if they can't be used normally after two maintenances within the three-packet period, consumers can also request a return policy. "Mockups, like new aircraft, should also abide by the state's 'three guarantees' regulations."

"However, because the prototype is different from the new one, there is no quality problem and there is a relevant agreement in advance, the business has reason to refuse the request for return." Xiong Zhenbang reminded, choose to purchase a prototype, in addition to inspection of accessories, the date of manufacture. It is advisable to confirm the after-sales method with the merchant and to issue a warranty voucher. You must also carefully read the terms listed in the voucher, especially the effective period and scope of the warranty, so as to effectively protect your legitimate rights and interests.